Fabrics and Materials

Q: What types of fabrics do you use?

A: At Roots by Linnan, we use authentic northern smock fabric, which is handcrafted from pure cotton. Our fabrics are known for their durability, breathability, and cultural significance, reflecting the rich heritage of northern Ghana.

Q: Are the fabrics handmade?

A: Yes, our fabrics are meticulously handwoven by skilled women artisans using traditional weaving techniques passed down through generations. This dedication to craftsmanship ensures that every piece is unique and of the highest quality.

Q: Are your fabrics sustainable?

A: Absolutely! We use natural, locally sourced cotton and support eco-friendly weaving practices, helping to promote sustainable fashion and responsible production.

Q: Is the fabric comfortable to wear?

A: Yes, our cotton fabrics are soft, breathable, and comfortable, making them perfect for everyday wear and special occasions.

Ordering and Payment

Q: How can I place an order?

A: You can place an order directly on our website by selecting your desired products, adding them to your cart, and proceeding to checkout.

Q: What payment methods do you accept?

A: We accept payments via Mobile Money, Visa, Mastercard, and other secure payment methods available at checkout.

Q: Can I cancel or modify my order after placing it?

A: If you need to cancel or make changes to your order, please contact us immediately at [Your Email/Phone]. Orders that have already been processed cannot be modified.

Shipping and Delivery

Q: Does Roots by Linnan provide shipping services?

A: No, we do not provide direct shipping services. Instead, we work with customers to arrange delivery via Yango Delivery (within Ghana) and DHL (for international orders).

Q: How do I arrange shipping?

A: After placing your order, our team will contact you to confirm your preferred shipping method and provide you with shipping cost details.

Q: Who pays for the shipping?

A: Shipping fees are paid directly to the courier service (Yango or DHL) and are not included in your purchase price.

Q: Can I track my order?

A: Yes, once your shipment is arranged, we will provide you with a tracking number to monitor the delivery status.

Returns and Exchanges

Q: Can I return my order if I’m not satisfied?

A: Yes, you can request a return within 24 hours of receiving the item. Please contact us via email or phone with your order details to initiate the process.

Q: What if my item arrives damaged or defective?

A: Please contact us immediately with photos and a description of the issue. We will assess the situation and provide a resolution, including a replacement or refund if applicable.

Product Care

Q: Are Roots by Linnan products machine washable?

A: Yes, our products are made from pure cotton fabric and are safe for both machine and hand washing. Use mild detergent and wash in cold or lukewarm water to preserve fabric quality.

Q: Can I iron my Roots by Linnan clothing?

A: Yes, you can iron on a medium to high heat setting. For the best results, use a steam iron or lightly dampen the fabric before ironing.

Q: Do the colors fade after washing?

A: Our fabrics are carefully treated to minimize color fading. Following the recommended washing instructions (cold or lukewarm water with mild detergent) will help maintain the vibrant colors.

Custom and Personalized Orders

Q: Do you take custom orders?

A: Yes, we do offer custom designs and personalized orders. Please contact us with your specifications, and we will discuss the details.

Q: How long does it take to complete a custom order?

A: The timeline for custom orders varies based on the complexity of the design. Typically, it takes around 7-14 days.

General Inquiries

Q: How can I contact Roots by Linnan?

A: You can reach us via:

• Email: info@rootsbylinnan.com

• Phone: +233 (0)55 497 2139