1. Return Eligibility

We want you to be fully satisfied with your purchase from Roots by Linnan. If for any reason you are not satisfied, you may request a return within 24 hours of receiving the item.

2. How to Initiate a Return

To initiate a return, please contact us via:

• Email: info@rootsbylinnan.com

• Phone: +233 (0)55 497 2139

Include the following information in your request:

• Your name and contact information

• Order number

• Reason for the return

• Photos of the item (if applicable)

3. Conditions for Returns

• The item must be in its original condition and packaging.

• We do not accept returns on custom-made or personalized items.

• Sale items and gift cards are non-returnable.

4. Refund Process

Once we receive your return request, our team will guide you on how to proceed with the return. After inspecting the item, we will process your refund within 5-7 business days if the return is approved. The refund will be made to your original method of payment.

5. Contact Us

For any questions or assistance, please reach out to us